Delivery

COVID-19:  UPDATED DELIVERY TIMES

Deliveries are generally within our standard delivery times, however on occasion there are some delays due to Covid-19.

Location Cost   Estimated delivery times
UK £3.50
Free for orders over £35
1-4 working days
EURO £8.50
Free for orders over £150
2-7 working days
ROW
£14.50
Free for orders over £150

2-10 working days
(with some remote island exceptions)

Express UK £8.50 Express 48 Hour UK delivery for orders placed before 1pm 24-48 Hours Tracked
Express EURO/ROW 
£25.00
Express Europe and Rest of World delivery for orders placed before 1pm
48-72 Hours Tracked

 

 

 

NORMAL DELIVERY TIMES

Location Cost   Estimated delivery times
UK £3.50
Free for orders over £35
1-3 working days
EURO £8.50
Free for orders over £150
2-5 working days
ROW
£14.50
Free for orders over £150

2-7 working days
(with some remote island exceptions)

Express UK £8.50 Express next day UK delivery for orders placed before 1pm 24 Hours Tracked
Express EURO/ROW
£25.00
Express Europe and Rest of World delivery for orders placed before 1pm
48 Hours Tracked

 

For any urgent queries, please contact our customer services team who are always on hand to help during the office hours of 9am-5pm GMT, Monday-Friday (excluding UK Bank Holidays). Call us on UK: +44 (0) 20 83543652

or alternatively email us on customercare@solespun.com

DELIVERY TO UK

Delivery time estimate: 1 working day UK mainland (Express Delivery), and 1-3 working days (Standard Delivery). Please note, for next day delivery, orders must be placed by 1pm GMT Monday – Friday. Orders placed after this time will be delivered the following working day.

Outside the UK mainland, orders are shipped via Royal Mail or Hermes ‘Tracked and can take 1-3 working days. Due to courier restrictions we cannot deliver to PO Box addresses or APO addresses.

DELIVERY TO EUROPE

*Delivery time estimate: 1-3 working days for Central and Western Europe, 4-6 days for Eastern and Southern Europe. Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

DELIVERY TO USA

Delivery time estimate: 1-5 working days (subject to customs clearance). Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

Your order will be sent from the UK, and if import duties apply, you will need to pay these upon receipt. The price you are charged by Solespun excludes tax.

DELIVERY TO REST OF THE WORLD

Delivery time estimate: 1-5 working days (with some remote island exceptions, and pending clearance from local Customs). Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

Our rest of world service covers all of Asia, Africa, South America and Australia, as well as the following countries in Europe and North America: Norway, Ukraine, Switzerland, Canada and Mexico.

Your order will be sent from the UK, and if import duties apply, you will need to pay these upon receipt. The price you are charged by Solespun excludes tax.

DESPATCH TIMING OF ORDERS

We aim to despatch all orders within 1 working day of being placed, and on the same day for orders placed by 1pm GMT Monday to Friday. Please note that during busy periods and in sale, this is sometimes not possible and we regret we cannot make any amendments to purchases once ordered.

USING A DIFFERENT DELIVERY ADDRESS

If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

DELIVERY COSTS IF YOUR ORDER COMES IN TWO DELIVERIES

Even if your order arrives in two packages you will only pay one delivery cost for your order, regardless of how many parcels we send out to you.

REPLACEMENT FOR NON-DELIVERED GOODS TO US, CANADA AND REST OF WORLD

In the event that an order delivered to US, Canada or Rest of the World regions does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order but this can be difficult with postal deliveries. Where there has been no delivery beyond 21 working days, we will process a replacement order.

CONTACTING US ABOUT YOUR ORDER DELIVERY

If you have any specific queries regarding delivery, please call us on UK: +44 (0) 20 83543652 or alternatively email us on customercare@solespun.com and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Friday.

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